Privacy policy

This Privacy Policy explains how THIRTEEN ÒGÚNLỌ́WỌ̀ CANDLE CO. collects, uses and shares personal information when you visit thirteenogunlowo.com, purchase our products or communicate with us.

Information We Collect

We collect information you provide when placing an order, contacting us, creating an account or subscribing to marketing. This may include your name, billing and shipping addresses, email address, phone number, order details and communications.

Payment information is processed through our payment providers to complete transactions.

We and our partners also collect information automatically through cookies, pixels and similar technologies. This may include your IP address, device and browser information, pages viewed, interactions with our store and purchase activity.

How We Use Information

We use personal information to process payments, fulfill orders, provide customer support, communicate about purchases, maintain and secure our store, prevent fraud and comply with legal obligations.

We also use information to understand store performance, improve the shopping experience and support advertising. When permitted, we send marketing communications. You can unsubscribe from promotional emails using the unsubscribe link in those messages.

Sharing Information

We share information with providers that support our business, including Shopify, payment providers, shipping providers, customer-support services and marketing or analytics partners.

We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction such as a merger or sale.

Advertising-related disclosures may constitute a “sale” or “sharing” of personal information, or processing for targeted advertising, under applicable privacy laws, even when no money is exchanged.

Meta Advertising and Measurement

We use Facebook & Instagram by Meta through Shopify. With Enhanced data sharing enabled, this integration uses the Meta pixel, advanced matching and Conversions API to measure advertising performance, match visitors and customers with Meta accounts and help deliver relevant advertising.

Depending on your interactions and applicable privacy choices, information shared may include your name, email address, phone number, location, device and browser information, browsing activity and purchase events.

Some information is transmitted directly between Shopify and Meta servers. Browser cookie controls and ad blockers may therefore not prevent all sharing. Meta processes information according to its own privacy policy.

Shopify and Shopify Network Intelligence

Our store is hosted on Shopify, which processes personal information to provide and support our store.

Shopify Network Intelligence is enabled for our store. Through this feature, Shopify uses personal information from interactions with our store together with information from interactions with Shopify and other merchants to provide enhanced services, including improvements to advertising, personalization and products. Other merchants cannot see our customer data through this feature.

For more information about Shopify’s processing and the privacy rights it provides, visit Shopify’s Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers.

Cookies and Your Privacy Choices

We use cookies and similar technologies for essential store functions and, where permitted, analytics, personalization and advertising.

In regions where our cookie banner is displayed, you can accept or decline non-essential cookies and manage preferences through the banner.

In supported US regions, our data-sharing opt-out page allows you to opt out of certain uses or disclosures of personal information for targeted advertising. Available controls depend on your location.

You may also adjust browser cookie settings, although blocking cookies can affect store functionality and may not prevent server-to-server data sharing.

Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete or obtain a copy of personal information, withdraw consent, or opt out of certain processing. These rights may be subject to exceptions, including information needed to complete orders or meet legal obligations.

Contact us through our website’s contact page to submit a privacy request. We may need to verify your identity before responding.

Retention, Security and International Processing

We retain personal information as needed to fulfill the purposes described here, meet legal and accounting obligations, resolve disputes and protect our business.

We use reasonable safeguards to protect information, but no system is completely secure. Our providers may process information in countries outside your place of residence.

Children

Our store is not intended for children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided personal information.

Changes and Contact

We may update this policy when our practices or legal obligations change. We will revise the effective date and provide additional notice when required.

For privacy questions or requests, contact us through our website’s contact page or write to:

THIRTEEN ÒGÚNLỌ́WỌ̀ CANDLE CO.
418 Broadway STE Y
Albany, New York 12207

Email:INFO@THIRTEENOGUNLOWO.COM